In 2013, we started Zeus humbly with a beard oil, a beard brush, and a mission: create high-quality products for beardsmen that work. We are inspired by the outdoor lifestyle and surf culture, so our products are built to keep your beard looking good no matter where your adventures take you. We formulate our beard care products with natural ingredients, incorporating organic and local ingredients whenever possible. Committed to our environment as well as the safety of our bearded brotherhood, we never test on animals and our products are paraben-free and sulfate-free. Each product is put through extensive testing by our beard community. In addition to providing stellar grooming tools for beardsmen, we have introduced products designed to deliver effortless style, whether you have a beard or not, because we’re here to help all guys look fresh. From pomades to dopp bags, we’ve got you covered.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This stuff is amazing. My husband has shoulder length, full hair and it gets in his face with every other product. He works construction and has to wear a hardhat and usually an hour into his shift his hair is bothering him. After I bought him Zeus pomade it is no longer a problem. He uses a small amount on his wet hair and it dries and doesn't move all day with a hardhat which is just amazing. He was so skeptical to try a new product, especially one that sounded like a yuppy product "pomade" did not sound like what a tough bearded long hair construction worker wears. Now he believes Real Men Wear Pomade. I have even used it on my 4th and 5th grade boys hard to take cowlicks and it actually holds until they wash it out.
I've spent the last year and a half searching for the perfect pomade. Zeus is it. It is really easy to apply and style (best done when my hair is slightly damp - towel dried after a shower). Unlike other pomaded that harden and make my hair crunchy, the texture of my hair is retained while having an incredibly strong hold. 10/10 would recommend.
It says it's for men but, as a 60 yr old woman, I LOVE Zeus. No alcohol in this product. Holds my very fine hair all day and makes it look shiny and healthy. It is not sticky and you barely have to wash it off your hands after putting it in your hair. I brought it to my hairdresser and she is now buying it for her salon. Smells clean!!
Great pomade at a reasonable price. Has strong hold for a pomade. Nice shine. Scent is fresh but not overpowering.
... it just didn't work for me. First, the good. Pleasant smell. Price is right and a large tin. It has a lot of ingredients that are good for your hair and few that are not. It has a fairly firm hold but just not enough for me. I've got strange, thick, wavy hair. This leaves it 'soft' with a nice shine, not too much, but just not enough 'hold' for me.
The hair product has great hold. It's easy to apply. Leaves no residue. I see no negative in the product. Even the tin it comes in is first class. If you don't know about Zeus, then look them up....fast
Love the smell of this product. Wish it had a bit more hold but for shorter hair it works ok.
Just have to be careful with the lid. Never force it closed, gently turn it and it will be great. Works all day in -30°f winter 100°f summer. Easy, and smells great. Oh, and a pliers to the edge of the jar and lift the lip of the lid up works great if it does get stuck.
I've tried 4 other brands and this is by far the best. Holds great, smells great (wife approved) and the size is amazing for the price.