We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’d lost my favorite anklet a few years ago and wanted a replacement. Since summer is here, I started looking around and decided on this one. I’m not disappointed. The dainty anklet is shiny and fits well. I’ve worn it to bed, in the shower, and while doing my daily activities and haven’t had any issues. The clasp seems sturdy and the anklet hasn’t fallen off. The one thing I have noticed is that the two beads on either side of the hearts are not stationary. They move around the anklet as I walk, but I can’t feel them shifting. I am pleased with my purchase and am considering purchasing additional anklets as gifts.
So far so good. It was gifted to me about a month ago. Honestly I expected it to have disintegrated by now. I am not in anyway easy on jewelry. I have bathed everyday with it. I work outside most of the day and my legs tend to get dinged and beat up all day. I haven't taken it off a single time in this past month. I even sleep with it on. Which says a lot for it's durability because I really didn't expect it to make it past day two. It's all around tough and dainty at the same time. It's a very pretty anklet and has all the right symbolism for my husband's intent.
This ankle bracelet looks great on the ankle. Its adjustable which is a plus. More bang for the buck. I highly recommend it. I just don't know if it will hold up going in the pool. Time will tell
Chain is delicate but cute. Give it a try.
I bought this around two years ago, and wear it every day. I only rarely remove it for wearing certain styles of shoes, and it has held up with socks, boots, etc. coming off and on! Very durable and sturdy to live two years with me, as I tend to be a bit rough!
I am very happy with this purchase. Not only is it beautiful, but the quality is also excellent. Not at all flimsy as others I have seem. It please both people I bought it for. Glad I could save money and also purchase a good quality piece of jewelry.
Nice but small
This was a personal purchase and I have worn it since I received it. I have only taken it off when I went to get a pedicure. I even wore it the entire week we were at the beach [Atlantic ocean]. It is still as pretty as it was the day I got it, and the flexibility in sizing allows for adjustments for strappy sandals or multiple anklets.
Super cute but too small for big ankles. 5 stars because it's very cute and will fit most ladies ankles. Just not mine.
Very cute and makes a great gift between friends.
This is a nice anklet. You can put it on and forget it. Seems sturdy. Noticeable. I got the infinity symbol with the balls on the chain so it stands out just enough. And the price is good. Would recommend
I bought this for myself. I almost always wear an anklet and when my last one broke I couldn't find another I liked until I found this one. It's very pretty and seems to be pretty durable!
I really loved this ankle bracelet, it has really lasted me since 2018 which was worth the price and the color has stayed the same. Till this day I still use it!
Makes a great day collar/stealth collar to remind her who she is! :-)
Love my anklet, I never take it off. I shower and bathe with it in. Hasn’t turned colors.
Very pretty, love that it is adjustable!
Beautiful
Very dainty