inspire you
Welcome to Schiffer Publishing. A family-owned, independent publisher of high- quality, nonfiction books since 1974, Schiffer has published thousands of titles on the diverse subjects that fuel our readers’ passion. From our traditional subjects of antiques and collectibles, arts and crafts, and military history, Schiffer has expanded its catalog to publish books on contemporary art and artists; architecture and design; food and entertaining; as well as books for children.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I have cross stitched for many years and own a lot of patterns and encyclopedia style compilation books. I am a little bit jaded when it comes to new design books. In many ways, the designs all begin to look the same.This book, is another thing altogether. I have recently purchased the Fables and Fairy Tales by Ms Enginger and based on how much I enjoyed that book, I pre-ordered her Christmas book and picked up this book as well.The designs range from small to full size pages. You can design your own sampler style project using any number of the designs in this book and they will all match well together. The designs are definitely retro but will a European flair that I have not seen in a US published book before.What I have been really impressed by is the minimal use of backstitch in most of the designs. Usually, a book of small design uses intensive backstitch to give definition to the design. In this book, it is only used as part of the design element. As I am not one who loves backstitching (though, as hard as it is to believe, there are those who do love it), these designs are perfect for me.I’ve looked at this designer’s previously published books which have been made available only in other languages and sincerely hope that she and the publisher will make those books available in English as well.
Retro Cross Stitch is a delightful collection of vintage cross stitch patterns. The book contains over 500 full color patterns, basic instructions for cross stitching, and several pictures of completed projects. There is a variety of large and small projects, but I most look forward to completing the smaller projects as gifts. In fact, my first project will be to sew a tea towel and add the teapot design from this book as a border. The patterns cover everything from travel to sewing to fashion to food and drink, all in a vintage style. This is a great book for anyone interested in cross stitch with a vintage flair.
A beautiful book on cross stitch designs which can be used for small or large projects and gifts, or as a learning tool for someone staring out with cross stitch. The designs are charming and depict the retro era, and just by looking at some of the project made, will encourage trying some out on various items. They are small, therefore quick to make and do not test the patience of either a beginner or someone who just want to complete something in a short time. I really love the layout and the examples are very inspiring.
I am a huge fan of Veronique Enginger's designs, and this book does not disappoint. There are a number of vintage patterns ranging from small ones that would fit together nicely into a sampler, and larger projects for those that prefer that style. Even if you don't end up using most of the patterns, it's just a beautiful book with a great aesthetic to look through
What a wonderful book! These are all lovely and thoughtful designs. No filler photos. No junk. A good, beautiful, hard cover book that delivers.