Modern. Classy. Affordable.
Inspired by our two sassy & spunky dachshunds Maya The Dox and Winston The Dox, we created Sassy Woof to deliver a dog apparel experience that makes your fur-baby feel comfortable and fit for daily use. Our designs are the direct result of endless hours of careful thinking and meticulous attention to detail and crafting. We focus in developing new accessories and products every season to keep your pup’s wardrobe as fresh as yours without breaking the bank. Our customers are like our family and we love interacting with each and all of you!
Sassy Woof is a small business proudly based out of the suburbs of Washington D.C. A portion of our proceeds are donated to animal charities because no pet should suffer in this world.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Have tried a lot of different bag dispensers (hard plastic, all fabric, etc..) this one is my favorite so far. It has a lot of straps to help secure it to your leash. It has a little clip to hold the used bag. The bags don’t disappear back into the container when you pull one out. It’s sturdy and the bags come out easy even with gloves on.
Works great. Never have to work about forgetting a poop bag and don't have to mess with those hard plastic containers that come undone easily and leave you with a mile of unraveled poop bags. I recommend.
I can fit at least 2 poop bag rolls in the bag which is really handy when you use the last bag and still need another one. The single roll plastic holders don't give you that backup.
Really like that it has a clip on the bag. The color is awesome too! Works great and have had no issues with it
Just used it and cannot tell you how fast it was picking my doggies poops.
First of all, I don't know how I went without one of these for so long. The convenience of having a bag on you every time you're out with your dog is invaluable. Especially since most stores in my area no longer use plastic bags, it's become necessary to use dog waste bags.Love it. Very functional and cute.