We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a nice pendant. It has a nice substantial weight and the material felt very solid and substantial. I got it to replace a similar pendant my nephew lost that belonged to his dad. We engraved his initials on one side and his dad's on the other. When he opened it at Christmas he was very emotional and loved it.
This was a birthday purchase for my grandson, who is 18. He loved it! The quality was very good. It looks like an expensive piece. It turned out to be a very special gift that he'll have for a long time. I am very pleased and will be shopping for other pieces. Oh, and delivery came very fast. A win all the way!
This necklace is amazing quality, made out of nice solid metal that feels well made when holding it, both the pendant and the chain are made of this material and the knife has the details pictured and this is one of the most solid necklaces I own, and I have many.
My son loved this necklace. It is actually made very well, which I was surprised by, since it was so cheap. The length is great, and it is good for everyday wear.
Ordered this knife pendant necklace for my daughter's Halloween party costume. It's shiny and pretty, very well made, so it won't be only for Halloween!
The knife is well-crafted and it’s beautiful. I love the length of the chain and the pendant is the perfect size. Came in a perfect package for the necklace.
It's a great necklace, it has a nice weight to it. Only reason I'm giving it 4 stars is the knife itself is not big enough than I expected but still awesome!
Not too flashy but still cool to look at. Got it as a Christmas gift, but I was tempted to take it for myself. Love the detail of the knife.
Looks good, I do wish it looked a little more realistic. But it’s a nice addition to when I’m stacking necklaces.
I loved it!! Super punk rock fits with all of my other chains!! Will buy it again if it gets rusty or anything because I love it too much!!
It was a perfect gift for my friend who works in maintenance.