Founded in 2001 by eyewear enthusiasts, zeroUV has become a prodigiously curated eyewear boutique for the fashion savvy individual. At zeroUV we strive to bring our customers the latest in eyewear fashion for a fraction of high retail prices. We at zeroUV view ourselves as lifestyle advocates. We seek to inspire others to chase who they truly see themselves as. Founded by individuals who grew up during the California indie movement, we aim to share our journey with our fans. We pride ourselves on bringing people together through our brand, and we encourage others to follow us along this amazing adventure. Not only are sunglasses a staple in fashion and appearance, zeroUV Sunglasses offer full eye protection against harmful UVA & UVB rays. In addition all eye wear meets the United States ANSI z80.3 Standard, as well as satisfies European CE Safety Compliance Standards.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These were so cute and actually pretty durable! Everywhere I went I got compliments on them. I thought since they were pretty cheap they would be a wear and throw kind of pair by the end of the summer. But they lasted on my week long vacation to Hawaii with sand, salt water, etc.and they did not scratch and they lasted long after the vacation ended as well. These might be the most durable sunglasses I've ever had (I'm a cheap sunglasses wearer if you couldn't tell). I may just buy another pair to replace them though!
I am so impressed with the quality of these sunglasses, as well as the quality in which they were shipped! The glasses are well-made, sturdy, and oh so stylish! True to color and a great fit - I was worried since my head seems to be larger than the average female's, but they fit quite comfortably! Highly recommend if you want a pair of sunglasses that are cute, stylish, and make a statement!
I love these sunglasses. They are very well made. The only problem that I have with them is that the bridge of my nose is very small and they fall down so I can see my eyebrows and I don't like that look on me, but if they can fit you face good; they are the best sunglasses to have. Beautiful and I will highly recommend them.
These are so cute and look just like the picture! I love them and they came quickly! The only fault is the glass on one side is poking out a little but not enough where I'd worry it'll pop out so it's no biggie, still love them!
I love them! They're a great pair of glasses. Definitely a statement piece for everyday wear. The only thing that could make them better is being prescription! Super fast shipping too. Fab glasses, I will definitely be buying from this seller again.
I've been wearing these every day and I love them. They look cute and unique and I love the color. I only noticed how bad my other sunglasses are after wearing these. I don't have to still squint my eyes while I'm out in the sun.
I was pleasantly surprised at how high quality these sunglasses are. I am definitely impressed with these. I ordered another pair of glasses from this same company.
I love these and surprised at how clearly I see through them -- better than some expensive sunglasses I have purchased. They cut the glare and they're cute. I've gotten a number of compliments on them. Would buy other pairs in the future. Good value. The overall quality for the price really pleasantly surprised me, as they're quite nice.