We founded Everneat in 2015 as a response to a more natural and efficient way of home cleaning when we moved to NYC. In the search of the best Eco-Friendly Cleaning products, we didn’t find a brand that offers truly natural products with professional-grade quality and a signature smell, so we ended with a mix of brands, fragrances and totally confused…just as you when you go to the cleaning aisle at your grocery store.
Luckily, our background in Sustainable Architecture (LEED Associate), Residential Construction experience, helped us grow Everneat as a Premium Cleaning Provider, and of course, an alternative to traditional cleaning companies (yes, the ones that use harmful cleaning supplies and non-efficient methods).
We decided to take action and build a brand that was true to their values. In the following years, we’ve been testing our proprietary formulations through our experience in the cleaning business and cleaning our own home.
Our products are 100% handmade in small batches at our headquarters located in Fairfield, CT. In fact, they are so safe that our mini-production-manager, our daughter Emilia, participates also in the process and especially enjoys preparing our cleaning Fizzies and scrubs!
Now, we are more than ready to share our signature products with you so you can have the same Everneat experience at home.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Wow! Eucalyptus smells amazing! So pleasant and soft, not strong or too much herby. It’s just... pretty and pleasant. My bedroom was a mess with kids playing and pillows everywhere so I started cleaning and changing sheets.. then this scent kicked in and my bedroom went from feeling chaotic to feeling like a forest. I love this oil
I am in love with the smell of the eucalyptus essential oil! I'm fairly new to the diffusing world but have tried several oils and combinations of oils to see what I like. This scent is one of my favorites!! I find I go to this oil often to make my house smell great. Even my 6 year old daughter commented that "this smells good!" I’ll definitely buy it again.
This eucalyptus essential oil has a very nice scent. In my diffuser, a few drops of this fills my room with a very nice ambiance that is very pleasant but not overpowering. I find this scent is a nice accompaniment to reading or listening to music. Love it.
Great relaxing and soothing scent, when you add it to any humidifier.
I add this to my humidifier and it works great!
When I received this product I decided to use it immediately, it works perfectly for its price especially. But the smell is not so pleasing for me.
Very therapeutic, I love it.
Overall good quality oil.