for added comfort
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is very easy to assemble (battery not included). You can put in your bag when you go on vacation. Make sure you kown what you are buying. This is an Electrical Muscle Stimulation (EMS) with a foot mat not a regular massager. If you are looking for a foot massager please don't waste your time on reading the reviews. I sit all day in the office and don't exercise often, so i need something to boost my blood circulation for my legs. After using it for about two weeks, my legs are not tight as before. Here is the simple instructions for you: Step1. Put your feet on the mat Step2. Press ON/INC (one time you will see red light show on #1, if not press it again) Step3. Press PROGRAM to choose the mode you like (No matter how many times you press, it has 6 mode for you to choose. Choose the mode you feel like it, it doesn't matter at this moment. Once you get use to it, you can explore more) Step 4. Press ON/INC again to start the simulation ( If you don't feel anything at this point, that means the intensity is not high enough for you, you can press ON/INC one more time to increase it. Don't press too many times when 1st using it because it might be too strong. I pressed it many times and it was too much for me in the beginning LoL) I hope this will help the new users on how to start.
I am 70 and before self isolation I was line dancing twice a week for an hour each time and using the treadmill twice a week for 30 minutes each time. I have been doing this for 8 years. Recently, I noticed that my legs and feet always felt fatigued and achy. Then I started having leg and feet cramps. I could be just be sitting or awakened from sleep. I was alternating between Aleeve and BC arthritis power. It was reaching the point that neither were working. Finding no medical reason for the way I was feeling except over use I came across this massager. For the price and since I could return for free I decided to try it. I have been using it for two weeks. The fatigue and achy feeling is gone. I have not needed to take Aleeve and BC. After the second day of use I have had no feet and leg cramps. I use it once a day in the morning while I have my coffee. I did get the protection. Given the low cost I just want to be sure. However, this is not a complicated massager. I might not need it. A few things you need to know. 1) You will need 2 AAA batteries. They are not included. 2) It will automatically shut off after 15 minutes. 3) When it shuts off be sure to turn it off by pushing the off button. 4) According, to the instruction booklet there are some medical conditions that should not use this massager. 5) At first, the instructions were difficult to follow because they are poorly written. Some one needs to proofread it.
My feet were hurting after cooking all day and when I received this in the afternoon, I figure I'll give it a quick try if I can figure out how to operate. I took it out of the packaging and figured out how to use instinctively without even reviewing the instructions book and felt relief instantly. The instruction book is good and provides clear instructions. Intensity levels are very good and start at a low intensity for a new user and can go to high level for someone who is used to EMS. Highly recommend, love the fold and store feature, very good sturdy design to out on the electronic piece. Good auto shut-off feature after some time and good safety/battery conserve feature that the machine turns off if you remove your feet.
What I love the most about this Electric foot stimulator massager - that it doesn’t take any space! It can be folded and put away on the shelf or inside drawer. Easy to start using, and easy operating different levels. It’s unlike any other foot massager, it stimulates your foot muscles, which feels strange in the beginning and then it feels nice and relaxing. Great price for this compact massager.
I am happy with this EMS electric food stimulator. It’s so easy to read the instructions and easy to use. Remote control is simple to use. It has several different levels for intensity which is the great feature. I have to stand 12 hours at work. This EMS helps relax muscles on my foot. I feel great and awesome. It worths the money
t is almost like a TENS unit for your feet. It really helps in relieving sore tired muscles. It is great because it is foldable and can be taken with you. Has different intensities to choose from, So you can pick which level is best for your pain. I would recommend using this product!
At first I could not see and feel the changes, but after the third day I could gradually feel the changes. It not only relaxes the legs but also your whole body remains soothed. You might not see anything for the first 2-3 days, but you will start seeing the notable changes after that. Definitely recommended.
What I liked: Light weight, Compact, very portable. Worked very well. I use it to relax my toes, ankle, feet and calves. I am so impressed with this device and how well it worked for the price.
I found this very easy to use and just 15 seconds morning and evening have helped immensely with my foot circulation and arthritis. Flat, slips under by the bed.
You only need two AAA batteries for the remote control, it’s very easy to use, very practical to take with you anywhere, perfect size
I've been standing a lot with wfh. So it's very convenience that I just stand on the pad for 20 minutes each day. The pad is comfortable to stand on too
It is a little weird the sensation i used in my hand first and then then in my foot. It definitely stimulates your foot and also helps with the pain.
I gave it to my grandma and she is so happy. It is so easy to read the instructivo S and easy to use. Remote control is simple to use. This EMS helps relax muscles on her foot. It has different levels for intensity which is the great feature. It is really good.
This massager is a different kind which gives out low frequency pulses and vibrations. It feels very relaxed after massage. Foldable and comes with remote. Very lightweight and easy to carry.
This massager is easy to use. I like that it’s battery powered, so it’s portable and with no cord. Note that It is different from a physical massager.
This product may have performed better if I used a better quality TENS Unit; one that actually has enough power. The pad ids only as god as the TENS Unit
Was unaware there were products for feet. Works good, I think gel would help. Gonna try it out. If it works this gets better.
Everything is fine, delivery fast, quality on top
It generates electric pulses .. feels amazing after a long day
One I got used to it, I actually started to feel the difference. So it works.
super nice item! my roommate is delighted with my new massager
Adore this massager. Thanks to the store!
good quality of my new foot massager. i was a bit worried but it's fine.
Super good when your relaxing feels like acupuncture
Bought to help with neuropathy on my soles. I didn’t add any conductive gels, because there was no mention in other reviews that it was needed. For my feet, I didn't like it. However, I did lie on it for sections of my back and it conducted adequately to replace sticky pads. I’ll keep it as a back massager, I guess.
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
I have tried the Tens socks. They were too uncomfortable to use. This mat works really great. Not uncomfortable at all and really helps my aching feet. I would recommend this product without hesitation
Nice mat, user friendly and self explanatory
I just received it and I already tried it, I think it does a very effective massage job. It's amazing!
would be great if the mat was larger, can't stand on it wearing fuzzy socks.
Budget from a reputable store? This is perfect!
exceptionally great!
Works great. I only wish it was a bit larger. I am a size 9 foot and keeping feet together and on pad takes effort.
Just nice massage mat
Everything is fine, advise this to everybody