We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I purchased the rose necklace and I honestly wasn't expecting much but was pleasantly surprised at how dainty it was. I was looking for a longer necklace to layer with some of my gold pieces that I already have and am glad that I took a chance on this one. The gold looks very real and the whole necklace is very delicate and could pass for a very expensive piece of jewelry. Very beautiful!
I’m obsessed!! Love at first sight. For the price, this is amazing quality. I have a huge collecting of jewelry, and this is seriously gorgeous for the price! Love the pendant, and the chain is very nice, delicate. Super comfortable
I love the simplistic style of this necklace. It is understated, but unique. My husband, who generally does not comment on my accessories even mentioned how nice he thinks it looks.
I’ve had this for a couple weeks and so far it’s been the necklace I frequently reach for... It’s packaged well and feels like a quality piece. Very happy with this purchase!
I saw this beautiful necklace on my daughter-in-law and had to have one...she has worn hers for months and it looks brand new
This necklace is adorable and is nicer than I thought it would be for the price.
Its cute and exactly what I was looking for, but it does get a little twisted in between the 2 chains which is normal
I purchased multiple pieces, all of which were better than expected. I love this necklace and wear it frequently.
Love this necklace! The quality is amazing for the price. I bought me and my daughter one that’s how much I Love it!
Absolutely beautiful! Such a great piece for the price! Perfect for gifts and for small treat-yourself gift! I’ll be buying more for sure!
The necklace is very cute. It's a little more dainty than i thought it would be but I don't mind that.
This necklace looks beautiful and I’ve received many compliments on it.
Very pretty and looks like real gold. Hopefully the gold lasts for a good while. I love it.
Smaller than I thought
I adore this necklace! I would love matching earrings, bracelet, and a ring.
So pretty! Looks expensive. Perfect chain length.
It’s really cute
Shiny, feels nice, nice looking!
Good!