We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The scent on this soap is absolutely fantastic. It smells so good and sexy and just, GROWN MAN. I can definitely see myself using this soap for the rest of my life. It smells so good, better than any other soaps I’ve tried before.
I love how good it smells and how long-lasting the scent is. It definitely gets the job done! I would recommend this to any guy looking for great male hygiene products.
Love the smell of it, Will reorder. I used this on days that I had a long day without a shower and it worked perfectly. Really impressed by the quality and overall feel of it.
Keeps the boys fresh and clean after a good shower after the gym, good price and money well spent.
If you want to smell good longer throughout the day or right before bed, this will definitely have your significant other on your arm all night long.
Smells great very masculine scent. It leaves skin clean. The scent doesn't linger. It's a decent value because it takes very little soap to lather up.
Product feels very good and leaves a great scent on your body. I really enjoy this product and leave skin feeling smooth and clean
Love love this product. I’ve finally found a product that really works. Definitely recommend, you won’t be disappointed. Yeah
Smells great !!!!! Cleans body great after a long dirty day at work !!!!! A must buy for any working man .. also my wife loves the scent
My husband loves the scent and that's all that matters. He and our 14 year old son have been fighting over it so I know it's good.
If you're a guy this is the best stuff..I have many products but I ran out of this item first! Absolutely recommend it to try !!!
My lady likes it... What else is there to say?
Best wash I have had . It smells great and does a good job cleaning also.
My fiance will only use this soap after trying it. It has a nice smell.
Love love love my husband smells so good and it cleans well! he loves it!!!
Amazing product keeps skin dry and clean only soap i use for my man parts
I love this, it makes my fiance smell amazing!
Good buy. Good price. Very effective.
My husband loved it so much, I ordered another one :)
I started using this product well before I even met my girlfriend. She commented on the scent by the third or fourth date and was dying to know what it was. She said she had never smelled the scent before and I am here to tell you IT WORKS! Ladies love it. Rather expensive but if you use it sparingly, it will last a long time.
Very sexual and masculine but not overwhelming and perfume. Wonderful!
I bought this for my fiancé and he absolutely loves it. It smells amazing.
Bought this Item for my husband as a gift and he loves it
I bought this for my husband. He loves it. So do I ;-)
Great body wash I’ve been using it for months and love it
I really do love the soap and how little you have to use for lathering. But for the price I really thought I was getting a bigger bottle which is my fault because I didn’t check the description. Anyway, I totally love the product.
Love the product, I didn't like that I ran out ! So, I bought more!
One of my favorite body washes! Smells great! Long lasting!
This is a great product to keep yourself clean and fresh smelling!
Product is absolutely amazing and worth the money!!
Pricey but worth it.
The item does a great job in cleaning and has a most appealing scent
Smelled fantastic! Nice manly scent
Works really well. Forms and spreads easily.. Decent coverage. A little too perfume for my taste. Could be a little lighter though.
I liked the smell and it did the job well 🤣
great product! great smell! love it!!!!!!
Great product. Highly recommend it.
Ordered for my bf. He loves this stuff
Worth the purchase. No need to think twice.
Smells great and works well.
love using this every shower