Jojo Modern Pets started with the idea that people want beautifully designed pet products that match their home.
JoJo Modern Pets has great offerings for small boutiques and regional pet chains. We provide the basics with a unique twist and something people can’t find other places. We can pre-ticket some items with your brand or help you source products you know your customers will love.
JMP is stocked with domestic inventory at our warehouse in Illinois. We work with customers to do it “their way.” Case packs, moqs and pricing that makes sense for independent stores. At JoJo Modern Pets we pride ourselves on making our customers more money.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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So I only bought this stuff because one of my cats decided to pee on my memory foam bed mattress. And stupid 'ol me didn't have a protector on it. By the time I got this stuff the urine had set in for a few days and reeked to high heaven. So I drenched down the stain and let it sit for a few hours. A couple hours later I went to check it out. Took a nice whiff of the area, still smelled a little cat urine, but I think that's because I didn't cover the whole area. So I sprayed some more down and came back again a few hours later and the stain AND the smell were completely gone.
Amazing! If I could give this 6 stars I would. I'm a pup sitter and also a clean freak (contradiction? Maybe?). I've been using harsh smelling sprays to eliminate odors and remove the enzymes that attract new pups to pee in the same spot. This smells sooo good, fresh not harsh- seriously like something from the spa. So with it smelling so good I was sceptical. After cleaning a spot with vinegar, baking soda, and another type of cleaner .... This is the only thing that worked! I'm sold!
Would’ve given it 5 stars if it actually removed the smell completely.
Such a life saver for me and my disobedient cat. The carpets are all clean now!
Bought for helping remove odor causing bacteria and smell from armpit area of shirts. This product was recommended by the makers of the new natural deodorant product i am trying. Seems to work very well for this purpose. Just sprayed on clothes and let sit up to 15 minutes before washing.
The Hound is house trained but like many seniors he can't hold pee as well as he used to. So.... if we are gone a bit too long we may have a puddle of pee to clean up. No carpet in our home (tile) but we still spray Out on the spot and let it sit a bit before blotting it up. He has occasional pancreatitis and we have occasional vomit to clean up. Finish with a spray of Out. Helps with smells.
Maybe the stain I tried it on is too old, but it didn’t fully come off. Will try when the next time an accident happens.
Will re-purchase it if needed, such a good product.