Founded in 2001 by eyewear enthusiasts, zeroUV has become a prodigiously curated eyewear boutique for the fashion savvy individual. At zeroUV we strive to bring our customers the latest in eyewear fashion for a fraction of high retail prices. We at zeroUV view ourselves as lifestyle advocates. We seek to inspire others to chase who they truly see themselves as. Founded by individuals who grew up during the California indie movement, we aim to share our journey with our fans. We pride ourselves on bringing people together through our brand, and we encourage others to follow us along this amazing adventure. Not only are sunglasses a staple in fashion and appearance, zeroUV Sunglasses offer full eye protection against harmful UVA & UVB rays. In addition all eye wear meets the United States ANSI z80.3 Standard, as well as satisfies European CE Safety Compliance Standards.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbanmerch.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanmerch.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The screws and the screwdriver definitely were worth the money for me. I fixed my girlfriend's glasses in two minutes. Tip: Definitely have tweezers handy when using because the screws are hard to take out of the slots they are in since they are very small. Also the screwdriver has three pasty to it; you have to unscrew the middle part and the flathead and Phillips head are exposed and can then be used. The nut driver is on the hollow end when all the pieces are put together. Perfect for me and happy with the purchase!
I bought this to repair my glasses that had a cracked nose pad. As my screws were intact, I only needed the screwdriver and the pad. I am nearly blind without my glasses so my husband did the repair for me. The pieces are tiny so it took more than one try to get the screw seated properly, but he was able to do it. A magnifying glass would have helped. The screwdriver is a flat head on one side and a Phillips head on the other side. It doesn't appear that any of the screws would have fit my glasses but there are several pairs of eyeglasses and sunglasses in the house so they may work for something else. Since I only needed the tool and the nose pad, this kit was exactly what I needed.
I got tired of going to the eye Dr. to get a nose pad put on. Someone else mentioned the parts are small, well Yeah! That's expected! If you have big fat fingers and no dexterity then you will need to get someone else to do this. I had no problem getting the tiny screw out (and I do have some arthritis in my fingers), removing the remaining plastic piece, then putting in the new pad and screw. I did it over my bed so if the screw fell out it wouldn't bounce. This worked fine. You may or may not use all the little screws, but it's nice to have the selection. This is a nicely put together kit!
Was just what I needed. Had the right screw to replace the one I lost out of my favorite reading glasses. Only reason I didn't give 5 stars was for having all the small parts packaged so precariously. It feels like one false move and there are micro parts everywhere. Also, if the screw driver was magnetized it would help in holding small screws with big fingers or wobbly tweezers. Aside from those two problems, I can see myself keeping this case in my backpack 24/7.
I found this to be an excellent buy. It gives you an excellent array of a few of almost any screw, nose pad, or part you are most likely to need to repair eyeglasses. It also includes a handy combination phillips head, flat blade, and smooth head screw driver that should work on almost any eyeglasses. The price was reasonable, it is well made, it came to me quickly, and it fixed what I needed fixed. Mark me down as a happy camper.
This little gem is just what I needed, I am very pleased with my purchase, the item has assorted screw sizes, nose pieces and a small screwdriver with a Phillips head on one end and a standard straight slot screwdriver on the other end and came in a clear plastic case. The price was great but with free shipping it was fantastic, also it was shipped at the height of the holiday season and still made it to me by the date promised by the seller. I will not hesitate at all to recommend this seller to friends and family or anyone looking to get a great deal. Thank you very much for a great shopping experience.
Eyeglasses, sunglasses, and safety glass wearers buy the product. A lot of items come for the amount you pay. A negative right off the bat is the needle nose bent tweezers are separate from the plastic case. My husband threw them away by accident. Would be a better design to have them included in the case. The repair was easy. With all necessary tools and parts included. Differently will be purchasing more of these.